Nexil Shop | Last updated: 18 August 2026

 

This Privacy Policy explains how Nexil Shop collects, uses, shares and protects personal information when you visit our website, place an order or contact us.

Complete the business identity and address placeholders before publishing this policy.

1. Who we are

Store: Nexil Shop

Privacy contact: contato.nexilshop@gmail.com

2. Personal information we may collect

·         Identity and contact information, such as name, email address, telephone number and delivery/billing address.

·         Order and transaction information, including products purchased, order history, refunds and customer service records.

·         Payment-related information. Full card details are generally processed by payment providers rather than stored directly by us.

·         Technical information, such as IP address, device/browser information, cookie identifiers and website activity.

·         Marketing preferences and communications with us.

3. How we use personal information

·         To process, fulfil, deliver and support orders.

·         To communicate about purchases, returns, refunds, customer service and account matters.

·         To prevent fraud, maintain website security and protect our legal rights.

·         To operate, analyse and improve our website, products and customer experience.

·         To comply with legal, tax, accounting and regulatory obligations.

·         To send marketing where we have a lawful basis to do so and to respect opt-out choices.

4. Lawful bases

Depending on the activity, we may process personal information because it is necessary to perform a contract with you, comply with a legal obligation, pursue a legitimate interest that is not overridden by your rights, or because you have given consent.

Where consent is the basis, you may withdraw it at any time without affecting processing already carried out lawfully.

5. Cookies and similar technologies

We may use cookies and similar storage or access technologies for essential website functions, preferences, analytics and advertising.

Where UK rules require consent for non-essential technologies, we will seek consent before using them. You should be able to reject non-essential technologies as easily as you accept them and change your preferences later.

6. Sharing personal information

We may share personal information with service providers where necessary to operate the store, including ecommerce hosting, payment processing, fraud prevention, analytics, customer support, suppliers, fulfilment partners and delivery carriers.

We may also disclose information where required by law, to enforce our rights, or in connection with a business sale or restructuring, subject to applicable safeguards.

7. International transfers

Some suppliers and service providers may process personal information outside the United Kingdom. Where UK data protection law requires safeguards for an international transfer, we will use an appropriate lawful transfer mechanism.

8. Data retention

We keep personal information only for as long as reasonably necessary for the purposes described in this policy, including order fulfilment, customer support, legal, accounting, tax, fraud-prevention and dispute-resolution requirements. Retention periods vary depending on the type of information and legal obligations.

9. Your UK data protection rights

Depending on the circumstances, you may have rights to access your personal information, request correction or deletion, restrict or object to processing, and receive certain information in a portable format. You may also withdraw consent where processing is based on consent.

To exercise a privacy right, contact contato.nexilshop@gmail.com. We may need to verify your identity before completing a request.

10. Complaints

If you have concerns about how we use your personal information, please contact us first so we can try to resolve the issue.

You may also have the right to complain to the UK Information Commissioner's Office (ICO).

11. Children's privacy

Our store is not intended to knowingly collect personal information from children where parental consent or other protections are required. If you believe a child has provided personal information inappropriately, contact us.

12. Security

We use reasonable technical and organisational measures designed to protect personal information. No online service can guarantee absolute security.

13. Changes to this policy

We may update this Privacy Policy to reflect changes in our services, technology or legal obligations. The latest version will be published on our website with an updated date.

14. Contact

Privacy enquiries: contato.nexilshop@gmail.com