Nexil Shop | Last updated: 18 August 2026

 

You can follow the progress of your order using the tracking information provided after dispatch.

Have you received a tracking number?

Use the tracking link included in your dispatch email or enter the tracking number on the relevant carrier's official tracking page.

Because orders may be handled by international fulfilment partners and multiple carriers, the final-mile carrier may differ from the carrier shown when the parcel first ships.

No tracking number yet?

Tracking details are normally sent by email after the order has been processed and dispatched. Please allow up to 3 business days after dispatch for tracking details to be issued where tracking is available.

A tracking number can sometimes take additional time to show its first scan, particularly while a parcel is moving between countries or carrier networks.

Tracking has not updated

International tracking can pause while a parcel is in transit, awaiting customs processing or being transferred to a local carrier. A lack of a new scan does not necessarily mean the parcel has stopped moving.

Need help?

If you have not received tracking information within 5 business days after dispatch, or your tracking has not updated for an unusually long period, email contato.nexilshop@gmail.com and include your order number.

Delivery times

Estimated delivery times vary by product, fulfilment location and destination. The estimate shown during the purchase process or in your order information should be used as the primary delivery estimate.

If your order is materially delayed, contact us so we can investigate and explain the available options under your order terms and applicable consumer law.