Nexil Shop | Last updated: 18 August 2026

 

Why can delivery take longer for some products?

Some products are dispatched by international suppliers or fulfilment partners. This allows us to offer a wider product range, but cross-border transport, customs processing and carrier handovers can make delivery longer than domestic shipping. Check the delivery estimate shown for your order.

When will I receive my tracking number?

Tracking details are normally emailed after dispatch. Where tracking is available, please allow up to 3 business days after dispatch for the tracking information to be issued or activated.

My tracking number is not showing any information. What should I do?

Tracking can take time to activate and may pause while a parcel moves between countries or carrier networks. If there is still no useful update after a reasonable period, contact us with your order number and we will investigate.

Will I have to pay customs duties or import charges?

Any taxes, duties or import charges depend on the product, shipment route, order value and applicable rules. Where we are required to collect taxes at checkout, they will be handled accordingly. If additional charges may apply on delivery, we aim to make this clear before purchase where required. Contact us if you receive an unexpected charge.

What if my order is late?

If your order has not arrived by the estimated delivery date, contact us with your order number. We will check the tracking and fulfilment status and explain the available next steps. Your statutory consumer rights are not affected.

Can I cancel or return an order?

For most online purchases, UK consumers have statutory cancellation rights, subject to legal exceptions. Nexil Shop also provides an extended returns policy for eligible items. Please see our Returns & Refund Policy for full details.

How do I contact Nexil Shop?

Email contato.nexilshop@gmail.com. For order enquiries, include your order number so we can assist you more quickly.